In this episode, we bring on Chris Boggs. Chris Boggs is the Chief Operating Officer of the Cremation Society of Maryland, McNabb Funeral Home, Metro Crematory, and Myers-Durboraw Funeral Home. Cremation Society of Maryland alone does 5,000 calls per year.
In this episode, we bring on Chris Boggs. Chris Boggs is the Chief Operating Officer of the Cremation Society of Maryland, McNabb Funeral Home, Metro Crematory, and Myers-Durboraw Funeral Home.
Cremation Society of Maryland alone does 5,000 calls per year. Chris shares the insights in such a running a high volume and efficient deathcare operation.
Timestamps
(00:00) Intro
(00:53) Welcome to Direct Cremation Podcast
(03:35) The beginning of Chris' professional career
(09:33) How is the cremation society of Maryland team structured?
(12:49) The business model
(14:32) The phone answering system
(20:02) “We only have one shot”
(22:13) Will: Compete! All we do is competing
(23:43) How to maintain and drive case volume
(25:53) Do they do any paid ads?
(31:03) "It's not a job, it's a lifestyle"
(33:01) "Burnout is a real thing"
(34:38) A "weird flex" story
(36:49) Change is inevitable
(40:20) What's next for the Cremation Society of Maryland?
(42:30) What Chris thinks deathcare looks like in 10 years?
(43:58) Chris' magic bullet
For Innovative Funeral Directors Blazing a Trail. Find us at https://directcremation.com
Listen on Spotify or Apple Podcasts
Want to start a cremation brand yourself? Learn how the some of the biggest cremation brands do it at https://www.partingpro.com